1. Information We Collect

When you place an order through our website, we collect the following information:

• Full name
• Email address
• Shipping address
• Order details (products, quantities, amounts)

We do not collect payment card information directly. Cryptocurrency payments are processed by NOWPayments and bank transfers are processed by Wise — each governed by their own privacy policies.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to support inquiries
• Improve our website and services
• Comply with legal obligations

3. Data Storage

Order data is stored securely using Supabase, a cloud-hosted database platform with encryption at rest and in transit. Access to customer data is restricted to authorized personnel only.

4. Analytics

We use Google Analytics (measurement ID: G-LKPVRDMXGF) to collect anonymized usage data about how visitors interact with our website. This includes pages visited, time on site, referral source, and general geographic location. Google Analytics uses cookies. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services

We share limited data with the following third-party services solely for the purpose of fulfilling orders and operating our business:

• NOWPayments — cryptocurrency payment processing
• Wise — bank transfer payment processing
• Supabase — order data storage
• Google Analytics — anonymized website analytics
• Shipping carriers (EMS, DHL, FedEx) — name and shipping address for delivery

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Cookies

Our website uses cookies for:

• Google Analytics (performance and usage tracking)
• Cart functionality (stored locally in your browser)
• Currency preference (stored locally in your browser)

You can disable cookies in your browser settings. Disabling cookies may affect cart functionality.

7. Data Retention

We retain order data for as long as necessary to fulfill our legal and business obligations, typically no longer than 36 months after the date of the last order. You may request deletion of your data at any time.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing

To exercise any of these rights, contact us at support@lumenresearchlab.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, contact us at support@lumenresearchlab.com or via Telegram.